Quality Service – Quality People
“Quality service comes from quality people.”
Insurance is a people business. Developing strong, close business relationships with corporate clients enables us to define and implement successful risk management programs. At The McIntyre Group, we strive to understand our clients’ business objectives and insurance needs before researching suitable market solutions. Once this is complete, the next phase includes selection and implementation. That is followed by offering a full array of insurance support services, including risk control strategies, contract reviews, claims management and experience modification modeling.
We measure our success by one critical assessment factor: Customer Satisfaction. At The McIntyre Group, our fundamental belief is that:
“Quality service comes from quality people.”
Code of Ethical Behavior
Our employees are strongly encouraged and motivated to utilize “Preferred Behaviors” in the conduct of our business and personal affairs. We pledge to:
- Establish high levels of transparency regarding our compensation and coverage, pricing and the service features of insurance products we offer to our clients
- Accurately portray risks to our underwriting partners
- Treat all business and personal business relationships with a spirit of kindness, respect and integrity
- Under all circumstances, act honestly and responsibly to earn the trust of others
- Use genuine loyalty and a duty-of-care approach to promote and elevate the standard of ethical practices
- Provide service, expertise and assistance to the best of our abilities regardless of premium/income size and judge critical matters from the perspective of our clients, underwriters and our fellow team members
- Recuse The McIntyre Group from opportunities that would place ourselves in situations where a conflict of interest is likely
- Follow applicable laws, rules and regulations in a manner reflecting the spirit, intent and letter of such laws
- Continually strive to maintain and enhance our knowledge of our products, services and related offerings
- Work within our areas of competence to enhance our professional expertise through continued education and training
- Strive to understand before seeking to be understood, particularly with our clients
- Develop business relationships based on the merits of our offerings rather than the favor of our personal relationships
